Resume

CAREER HIGHLIGHTS

  • Managed approximately $959,000 in print and marketing project revenue over 42 months as Senior Account & Project Manager for First in Print.
  • Coordinated direct-mail marketing campaigns from customer data through USPS acceptance, including EDDM, Presort, mail merge, variable-data printing, postal documentation, production scheduling, and mailing execution.
  • Coordinated nearly 1,000 client projects from estimate through delivery, managing schedules, vendors, proofs, revisions, production requirements, and logistics.
  • Re-engaged 385 dormant clients and converted 197 inquiries into online orders through proactive communication and relationship management.
  • Completed 10,621 print jobs in one year after assuming responsibility for digital print production operations at Wells & Drew and It Takes Two.
  • Currently manage prepress workflows, proof preparation, production tracking, quality control, and job routing using Aleyant PrintJobManager.
  • Developed workflow documentation, operational procedures, and process improvements to improve consistency, communication, and production efficiency.

CORE COMPETENCIES

Project Management, Print Production Management, Production Scheduling, Stakeholder Communication, Workflow Coordination, Client Relationship Management, Cross-Functional Team Coordination, Vendor Coordination, Direct Mail Production, EDDM Campaign Management, Variable Data Printing, Mail Merge Processing, Mailing List Management, Postal Compliance, Quality Assurance, Prepress Operations, Proofing & File Review, Digital Print Production, Offset Print Production, Process Improvement, SOP Development

PROFESSIONAL EXPERIENCE

PRINTJAX / PRINT RESOURCES | Jacksonville, FL
Prepress Technician & Print Production Specialist, January 2026 – Present

  • Coordinate EDDM, Presort, and variable-data direct-mail campaigns for commercial clients, including mailing list preparation, mail merge processing, proof review, production scheduling, postal documentation.
  • Coordinate mailing projects across customer service, prepress, production, finishing, shipping, and USPS stakeholders to ensure accurate, compliant, and on-time delivery.
  • Deliver completed mailing projects directly to the USPS Business Mail Entry Unit (BMEU), coordinating acceptance requirements and maintaining on-time mailing schedules.
  • Manage daily prepress workflows using Aleyant PrintJobManager, reviewing customer files for print readiness, troubleshooting issues, and routing jobs through production.
  • Coordinate proof preparation, production tracking, scheduling updates, and communication between departments to maintain workflow continuity and meet deadlines.
  • Support production operations, finishing, shipping, workflow organization, and project tracking during periods of rapid company growth.
  • Utilize Adobe Creative Suite, Enfocus PitStop Pro, Color-Logic, and production systems to prepare, optimize, troubleshoot, and manage production-ready files.
  • Support specialty digital print applications including metallic toner workflows and advanced color production processes.
  • Collaborate with customer service, production, finishing, and management teams to resolve issues and ensure successful project completion.
  • Identify workflow improvements and contribute to process documentation and operational consistency.

WELLS & DREW COMPANIES (ENVELOPMENTS, IT TAKES TWO, PREMIER CORPORATE PRINTING) | Jacksonville, FL
Lead Graphic Designer & Print Production Specialist, October 2023 – May 2025

  • Assumed responsibility for digital print operations and coordinated production activities across multiple departments.
  • Completed 10,621 print jobs in one year while supporting production management, workflow coordination, scheduling, and quality control.
  • Managed projects from file preparation through printing, finishing, packaging, and shipment.
  • Produced press-ready files, RIP workflows, color separations, and offset plate output for digital and offset production.
  • Operated and coordinated production across Canon and Ricoh digital presses, Zund S3 cutter, Horizon CRF-362 creaser/folder, iJetColor 1175C, RD-4055DMC rotary die cutter, Polar Mohr cutters, laminators, and finishing equipment.
  • Created personalized PitchPrint templates that improved workflow efficiency and reduced production setup time.

FIRST IN PRINT | Jacksonville, FL
Senior Account & Project Manager, March 2020 – September 2023

  • Managed end-to-end print and promotional marketing projects from quote through delivery for beverage and consumer-product clients.
  • Managed multiple concurrent projects while balancing customer expectations, production schedules, vendor lead times, and delivery deadlines.
  • Generated approximately $959,000 in project revenue over 42 months while managing a high volume of simultaneous client projects.
  • Converted 197 customer inquiries into online orders and successfully re-engaged 385 dormant clients.
  • Built and maintained long-term client relationships through responsive communication, problem solving, project coordination, and exceptional customer service.
  • Coordinated with internal teams and outside vendors to ensure projects were produced accurately, delivered on time, and met customer expectations.
  • Consistently exceeded team performance metrics and received client praise for attention to detail and service.

NEW POINT MEDIA / DFLY DESIGNS | Orange City, FL
Contract Graphic Design Professional, April 2010 – March 2020

  • Served as sole designer for 12 monthly publications, managing projects from requirements gathering through final production.
  • Produced more than 20,000 advertising pages while maintaining strict publication deadlines.
  • Worked directly with clients, advertisers, and stakeholders to coordinate content, revisions, approvals, and production schedules.
  • Implemented workflow improvements that reduced page processing time by approximately 30%.
  • Enhanced company web presence through WordPress management and targeted digital marketing initiatives.

FLAGLER PUBLISHING | Palm Coast, FL
Creative Director, December 2005 – February 2010

  • Managed design and production of a twice-weekly newspaper, coordinating deadlines across editorial, advertising, and production departments.
  • Promoted from Junior Graphic Designer to Creative Director within eight months based on performance and leadership.
  • Led workflow improvements that strengthened communication and coordination between departments.
  • Managed projects from planning through production while maintaining strict publication schedules.
TECHNICAL SKILLS

Fiery Command WorkStation, Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Enfocus PitStop Pro, Aleyant PrintJobManager, Color-Logic, Canva, Microsoft Office, Google Workspace, Asana, Airtable, WordPress

PRODUCTION & EQUIPMENT EXPERIENCE

Direct Mail Preparation, Variable Data Printing, Ricoh Digital Presses, Canon Digital Presses, Fiery Workflow, Zund S3 Cutter, Horizon CRF-362 Creaser/Folder, iJetColor 1175C, RD-4055DMC Rotary Die Cutter, Polar Mohr Guillotine Cutters, Laminating Systems, Coil Binding, Wire-O Binding, Large Format Finishing, Shipping & Fulfillment Operations, Quality Control & Production Review